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Terms & Conditions

TERMS & CONDITIONS

PAYMENT METHODS

CURRENCY & VAT

Essops Home is a South African based company and hence, items are sold in South African Rands (ZAR) and include 15% VAT.

All major credit and debit cards, as well as EFT payments, are accepted. In the case of EFT payments, proof of payment must be forwarded to the relevant store. Please allow 3 business days for the receipt of EFT funds to be confirmed. Goods will only be released for collection or delivery once the receipt of funds has been confirmed.

We also offer lay-byes up to 6 months interest-free. Payment for products collected from the store must be made in full before the product leaves the store. The product remains the property of Essops until payment is received in full

We also accept payments through Instant EFT’s and Mobicred on the online portal.
Our banking details are as follows:

Bank: FNB

Account Name: Essops Home

Account Number: 62018063842

Branch Name: Village @ Horizon

Branch Code: 250655

Account Type: Cheque Account

Please view the video below for the Payfast Instant EFT Payment option.




VOUCHER VALIDITY


Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store. Vouchers are not refundable. Unfortunately, lost vouchers cannot be replaced.

Vouchers are valid for 1 year.


DISCOUNTS, PROMOTIONS & SALES


All discount offers exclude “Promo” or “Sale” items unless otherwise specified. All pricing can be confirmed at any of our stores. All special offers are subject to stock being available.



LAY-BUY PAYMENTS


  • Pay for it your way
  • No credit checks needed
  • Without the interest and extra costs
  • Up to 6 months
  • Payout early option



CONDITIONS OF LAY-BUY

– Ensure a copy of the original document or previous payment receipt is available when payment is made

– Payments towards lay-buy can be made at any of the essops stores nationwide

– Payments can also be made via ‘EFT’ into Essops banking account

– Please ensure the beneficiary reference has the order number stipulated which can be attained from the original Lay-bye note.

– Stock will only be released on an own collection or delivered with a logistic cost once full payment is made.

– Lay-buy only secures the price , and does not reserve stock.

– No stock will be reserved until fully paid.

– Regular monthly payments must be maintained during the period of the lay-buy

– Own collection after the lay-buy is fully paid will only be released on presentation of the original order document either by the owner or his/her representative. ( a valid identity document of the person collecting must be produced)


LAY-BUY REFUNDS

You will need to provide the original Lay-Bye Note / Receipt. If you no longer have your original till slip, bring a copy of your ID / Driver’s License. Only the slip holder can cancel a lay-by. A 10% handling fee will be raised on canceled orders (delivery is billed separately)


DEFECTIVE PRODUCTS


Any defects noted after delivery should be photographed and reported to an Essops sales consultant and/or Customer Care via


WhatsApp on 067 196 5757, or email cs@essops.co.za


If goods are defective the customer can return them within 10 days of the date of purchase provided the goods have been used for their intended purpose and that applicable care instructions have been followed.

Please contact the store where you purchased it within 48 hours of receiving the product to discuss further steps. Please do not use the product if you have identified a problem. Defective products are replaced at our discretion. However, nothing in these terms and conditions affect your statutory rights in the unlikely event that the goods do not meet a standard required by law.

Essops reserves the right to cancel an order



EXCHANGES


Essops will exchange any damaged or flawed products returned in an unused condition within 10 days of purchase. Product exchanges requiring delivery will be transported to the original delivery address within South Africa.


It is acknowledged that exchanges are subject to product availability at the time of the request for exchange. Essops will check the condition of products presented for exchange or returned as in accordance with Delivery and Collection paragraphs(whichever is applicable) products are deemed to have been supplied in good condition as checked by the customer at the time of purchase, delivery or collection.


Essops is unable to exchange goods where product characteristics and/or imperfections were pointed out prior to purchase. Handling fees may be applicable to exchanges/returns. For public health reasons, Essops cannot accept the return of some items.


No special orders will be subject to exchange/cancellation/return/refund. Physically altered or partially disassembled products may not be returned. Should the customer change their mind about a purchase but the product is unflawed or undamaged Essops is not obliged to accept the return. Products purchased during the annual sale will be subject to the terms and the conditions of the sale.



CANCELLATIONS & RETURNS


When returning a product, you must provide proof of purchase. The product must be unused and in the original condition. Wear and tear, product characteristics and explained pre-existing conditions will be considered prior to acceptance of goods presented for return.


Once a return has been approved, the product may be exchanged for other items or credit note will be issued.


If you wish for us to collect the product, contact the store where you placed your order or made the purchase. We reserve the right to charge you for this service.


The customer should present the original invoice as proof of purchase for all exchanges and returns. We regret no exchanges, returns or refunds without the original invoice.


A) PRODUCTS PURCHASED IN-STORE/ COLLECTED Products should be returned to Essops at the customer’s expense within 10 days of purchase/collection. Essops will check the condition of products being returned as explained in the Exchanges and Returns paragraph.


B) PRODUCTS DELIVERED The customer should check products being delivered immediately (refer to Delivery paragraph) and note any defects on the POD (proof of delivery) document while the Essops Delivery Team is on-site. Such items should be returned to the delivery personnel.


C) SERVICES RENDERED services rendered to the customers are non-refundable- these include


  • Masterguard / X- shield
  • Delivery and assembly service
  • Interior design services


WARRANTY

Quality at unbeatable prices. All our Lounge suites come with a 2 year Guarantee on workmanship and 5 years on the frame.

Essops will only be liable to honor a warranty if:


  • The defect existed at the time of delivery and manifested during the warranty period;
  • The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
  • The product concerned is used for the purpose intended and in a domestic environment


(Unless the latter requirement is waived by Essops in writing); i.e. commercial use is not warranted;


  • The customer duly complied with the care instructions and maintenance.
  • The customer provides the original invoice;


If the product is assembled by Essops logistics in accordance with the suppliers’ specifications. Essops warranty provides for the free repair or replacement of any faulty component.

If the product is collected and assembled by the customer, the client must at his own cost, deliver and collect the product concerned to and from the store or our Warehouse.


LEATHER WARRANTY

  • Solvent spills
  • Ink
  • Paint
  • Body fluids (human or animal)
  • Improper cleaning techniques
  • Placing furniture outdoors in direct sunlight or close proximity to an open heat source (heaters, fire places, barbeque stands)
  • Sitting on arms and backs of the sofas
  • lack of seating rotation

1.2 Extreme use is considered damaged caused by more than normal wear and tear this includes:

1.1. Defects or damage arising from negligence, abuse or misuse, including (but not limited to) improper maintenance – referred to as ‘dressing’, exposure to water, direct sunlight, coastal air, chemicals, accidents, any use for which the product was not designed nor does it cover ordinary wear and tear; failure to comply with Essops care instructions or specifications

  1. Warranties do not apply to:

Upholstered furniture is warranted for a period of 1*year from date of delivery/collection in respect of the frame and craftsmanship. (*also refer to IMPORTED PRODUCTS WARRANTY) The warranty does not extend to the fabric or leather used to upholster the product as this is subject to wear and tear associated with use. Furthermore, usage and treatment in the customer’s environment is beyond Essops’ control.

UPHOLSTERED FURNITURE WARRANTY


Essops uses amongst its many materials…natural full-grain leather. Therefore, certain variations may occur. Dye lots may vary resulting in slight colour variations. No two hides are identical. Scratch marks, stretch marks, brand marks, scuff marks and tick bite marks are characteristics of natural full-grain leather and are often visible. These are not defects but are considered to add character to the leather. To make sure you take optimal care of your leather products, please read the Care Instructions which are available Here.



WOOD,STONE, STAINLESS STEEL & GLASS WARRANTY


Products consisting of Wood, Stone, Stainless and glass are not covered by the warranty.


IMPORTED PRODUCTS WARRANTY


All imported products are warranted for a period of 1 year from date of delivery/collection in respect of frame and workmanship.


CONDITION OF DISPLAYED PRODUCTS


If the subject matter of the sale is the particular product that is on display in the Essops showroom as viewed by the customer, then the product is sold to the customer in the specific condition in which it is and the customer agrees to accept the relevant product in that condition.


LIMITATION OF LIABILITY


Essops will not be liable for damages that may be suffered by the customer as a result of gross negligence or a willful or intentional act or omission


COLOUR DESCRIPTIONS & UNIQUE FEATURES


While every effort is made to ensure that the product you buy, including wood, fabric and leather products, corresponds as closely as possible to the sample shown in our stores or on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of each product.


REFUNDS


In the unlikely event that a product does not comply with the purpose it was intended to be used and is therefore fundamentally flawed and an exchange or repair is not possible, a refund may be requested .


REFUNDS PROCEDURES: Once the product has been received and checked by Essops, the customers banking details will be verified in order to issue a credit note. The refund will be processed by Head Office upon receipt of the credit note and will be paid into the verified bank account. All refunds are paid on either the 15th of the month or at the end of the month, subject to Head Office processing cut-offs. Allow 2-4 business days for the refund to reflect.



PRODUCT INFORMATION


Selected products are advertised on the Essops website (www.essops.co.za ). Most of these products are displayed and available in Essops stores. Details of all our stores appear on the Essops website. The availability of any of the products can be confirmed with their preferred store.


The colour, texture and composition of fabric may vary from that of the swatch or the products displayed in store or on our website due to dye lot variations and upholstery processes.


The following may occur in leather products:


  • Dye lots may vary
  • Colour variations may occur due to multiple hides required to make up the product
  • Marks, tick bite scars, scratches, stretch marks and scuff marks are characteristic of full grain leather and are therefore not defects. Prominent brand marks may also be visible and are not considered defects. Solid timber products may have natural markings, cracks and colour variations due to the nature of the product; these are the characteristics of a natural product and not defects or signs of damage.


Some products are made from reclaimed and/or recycled materials and will therefore have markings, colour variations, scratches and dents.


These products may also have holes, nails and metal caps inconsistently visible on the product, due to the fact that materials have been recycled or reclaimed from their original use and are often hand crafted. The characteristics mentioned are not defects or signs of damage.


Outdoor hanging chairs carry a 150kg weight restriction; please refer to product information in store or from our customer care department in order to prevent a possible hazard.



CARE INSTRUCTIONS AND MAINTENANCE

Care instructions and maintenance advice regarding the use and application of products are provided for all products.

 

FABRIC
Or objects with components of Fabric

 

ABOUT

-Here’s how to keep your fabric lounge suite looking like the
day it came home from Our showroom
-Despite exercising the best of care, accidents do happen! Remember, tackle them as soon as you can after it’s happened –
fresh stains are easier to remove than old ones. Here’s a quick
rundown of how to deal with common fabric stains:


CLEANING INSTRUCTIONS

– Get to the stains quickly. As soon as a spill or stain occurs,
get to cleaning it immediately. Waiting too long before treating a stain – even a matter of a few minutes – can cause thestain to set, making it harder to get out.
-Use a dry brush to remove loose particles. Go over the entire
sofa with a stiff brush with natural bristles to help loosen stains
and bring dust and dirt to the surface.
-Vacuum. Before scrubbing and cleaning your fabric sofa, use
a hand-held vacuum to remove crumbs and any other loose
particles. This will make it easier to identify and focus on
troublesome stains when it comes time to cleaning


LEATHER
Or objects with components of leather

 

ABOUT

At Essops Home, we celebrate the unique character of each
hide.
For this reason, we don’t try to cover up or exclude parts of the
story of each piece of leather. Wrinkles, scars, tick bite marks
and brand marks are all typical of the highest quality, natural,
full-grain leather, also known as aniline leather.
For this reason, the following may occur in leather products:
– Marks, tick bite scars, scratches, stretch marks and scuff
marks are characteristics of full grain leather and are therefore not defects. Prominent brand

 

CLEANING INSTRUCTIONS

Rotate seating positions for an even weight destribution
which will prevent a variation in the appearance of the seats.
– Always clean spills immediately, on all leather items.
– Vacuum or dust frequently with a clean, dry cloth
– If leather is soiled, it can be wiped with a soft, damp cloth
using a lather of any mild white soap with lukewarm water
– Do not spot clean leather; clean the entire surface
– Wipe clean with a damp cloth and dry with a clean, soft cloth


STEEL
Or objects with components of waxed or raw steel

 

ABOUT

Metal furniture is best cleaned with a cloth or sponge using water and mild, non-detergent soap and wiped dry.
Raw waxed steel is susceptible to rust and scratching if not
maintained regularly.
Raw or waxed steel will rust if left outside in the elements.
Please note that steel attracts heat and will heat up if left in the sun.
Rust will occur if liquids are left on the steel

For ingrained dirt, use window cleaner or a non-abrasive multi-purpose cleaner.

CLEANING INSTRUCTIONS

– Wipe off spills immediately
– Dust regularly
– Do not rub, scratch or scour
-Do not use steel wool, steel brushes or other cleaning materials that contain steel as these can cause rust.
– Wax annually with a colourless wax sealant is necessary
yearly in order to maintain the natural look
– Don’t let any steel components get wet as they will rust.
Dry immediately if they get wet
-Use a a damp, not soaking wet cloth (preferably a leather
chamois cloth) to wipe off dust and spills.

WOOD
Or objects with components of wood

 

ABOUT

Wood is a natural product that expands and contracts due to
the humidity and temperature of the environment.
Natural movement in solid wood products is normal and some
cracks might naturally appear with time as wood ages.

 

CLEANING INSTRUCTIONS

The following care instructions are applicable to our wooden
products.
– Dust regularly
– Wipe with slightly damp cloth
– No need for furniture wax or oil
– No detergents and specifically no alcohol, acid, bleach or ammonia based products to be used for cleaning
– Avoid exposure to direct sunlight (including through glass
windows)
– Wipe spills and water immediately to avoid stains or further damage

STONE
Or objects with stone

 

ABOUT

Composite stone includes:
– Concrete
– Terrazzo
– Quartz
– Fossil

Composite stone is mostly less porous than natural stone and
is more consistent in look.
These materials are still susceptible to oils, and stains and
marking will occur if care is not taken

 

CLEANING INSTRUCTIONS

– Wipe off liquids immediately
– Do not leave any oily products on the stone
– Do not rub, scratch or scour
– Always use a soft cloth when wiping items
– Wipe with a mild, PH balanced detergent only if
absolutely necessary
– To avoid streak marks, always make sure to wipe residue
detergent off the stone surface

GLASS
Or objects with components of glass

 

ABOUT

Glass is fragile and should always be handled with care.
Avoid placing heavy items on glass surfaces and bear in mind
that sharp items will scratch the surface if not placed with care.
Consider placing felt pads underneath objects placed on top
of glass.

 

CLEANING INSTRUCTIONS

– Wipe with a wet cloth
– Window cleaning products may be used on polished surfaces
– When cleaning glass furniture, avoid wearing rings, bracelets and watches, as they canalso cause scratches on the table
– Make sure detergent is fully wiped down after cleaning to
avoid marks
-You should also avoid wiping your glass table top with paper towels. Paper towels can leave an unsightly lint on the glass surface.

SERVICES


Our Interior Design services : 3 easy steps

1. CONSULTATION: Meeting with the designers to create a brief. This is a great opportunity to brainstorm ideas about what you want to achieve, gather ideas and inspiration.Special arrangements can be made for this process to be done in store.

2. SITE VISIT:The designer will visit your home to get a feel of your style and taste. They will gather accurate and detailed measurements and put together a proposal that will truly reflect the needs of the space.A R1500 call out fee will be charged for this service.

3. PRESENTATION:The designer will put together a presentation helping you to visualise how your chosen furniture will look in your space. It incorporates a floor plan, product specifications and fabric options to help visualise the final look and feel

** The call out fee of R1500 is Refunded for orders over and above R50 000.

 

DELIVERY INFORMATION

Delivery Option Order Value Delivery Charge How Long It Takes (ETA)
Home decor Delivery Orders Over R10 000 **Free Up to 7-10 working days
Orders Under R10 000 R150
Furniture Delivery Orders Over R50 000 **Free Up to 7-10 working days
Orders Under R50 000 R300

The delivery has to be paid at the time of the purchase. The delivery will only be scheduled once the invoice is fully paid together with all logistic costs.


** Free deliveries only in Gauteng & Durban . Not Available Nationwide. For Online Purchases Only.


Circumstances that are unforeseen or beyond Essops control may result in changes to the agreed delivery date and time of which the customer will be telephonically informed and alternative arrangements will be made.


The customer is required to inspect products on delivery.


The customer or the person taking delivery on behalf of the customer will be required to produce a valid identity document(ID card, Drivers licence, passport) sign a proof of delivery (POD) and the Own collection indemnity (OCI). Unless indicated to the contrary on the POD, it is deemed that the product has been delivered and received in good condition and, where appropriate, in accordance with the customer’s specifications.


Should you wish to change any of your delivery instructions, please discuss this with our consultant.


On delivery, the crew will arrive and deliver your order to the room of your choice. Please assist us by clearing pathways and removing ornaments and other objects that might get in the way. We are not responsible for any form of breakage or damages. Packaging is normally removed and taken away unless you request us not to do so. Products requiring assembly will be assembled on site by our trained personnel.



DELIVERY POLICY


Check the dimensions of the space in which the product will be placed. Please Check our website or Ask your consultant for sizes and dimensions.


Measure any staircase, doorways and corridors the product will have to pass through, including space for maneuvering and turning. As an environmentally conscious company, we at Essops make every effort to recycle our waste. Our delivery crews will remove and retain all protective packaging used during transportation of goods to your home.


Please ensure that our delivery vehicles are given safe and ample space and access to offload


(especially in complexes and residential estates). Please let us know when placing your order if there are any access restrictions or special needs, which must be considered to ensure a successful delivery.


For further information regarding our deliveries and requirements, please contact your nearest store and speak to one of our sales consultants who will be able to assist you.


STANDARD DELIVERY – CHARGES & TIME FRAMES


We pride ourselves on the fact that our delivery staff are both competent and courteous. Our Delivery is outsourced to Essops Logistics division.


Should you not be available on the scheduled date of delivery, and the delivery vehicle has to return with your products, a re-scheduled delivery will be arranged and an additional delivery fee will be charged. Specific delivery times cannot be made or agreed to at the time of order ,and Essops does not deliver on sundays and public holidays .


A premium charge will be effected on saturday deliveries and on deliveries that are required sooner than the above stipulated days.


PRODUCT ASSEMBLY


With every delivery, Essops Logistics offers free assembly of products bought from Essops


Product assembly by customer is not recommended. Should the customers opt to assemble products, kindly refer to assembly instructions included with the product. Essops does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.


COLLECTING AT A STORE


Lead time from our Warehouse to the selected store is dependent on stock availability and store location. Please ask our store consultant to advise on lead time. The store will arrange and confirm the collection with the customer.The customer or person collecting the product must produce the original invoice in order for Essops to release the product. The person producing the original invoice shall be deemed to be the duly authorized agent of the customer. Unless indicated to the contrary on the collection note it is deemed that the product has been collected and received in good condition and, where appropriate in accordance with the customer’s specifications.


The authorized collecting agent must sign the OCI document and produce a valid identity document when collecting the goods. Essops will not in any way be liable for damages that may occur after the products have been handed to the customer or person collecting on behalf of the customer or during the loading and conveyance thereof. It’s the customer’s responsibility to ensure that a suitable collection vehicle is utilized in order to accommodate the size of the product in an upright position and that it is loaded and secure to prevent damage.


The customer is also responsible for supplying the necessary consumables e.g. rope and blankets to stabilize the product during transportation



COLLECTION AT WAREHOUSE (CHAMDOR FACTORY OUTLET)


Once goods are paid in full, collection from our Warehouse can be arranged. Collection will Only be allowed with prior arrangement. To arrange please contact the sales consultant/store where the purchase was made a day before or early on the day of collection. The store will arrange and confirm the collection date and time with our warehouse team.


The customer or person collecting the product must produce the original invoice in order for Essops to release the product. The person producing the original invoice shall be deemed to be the duly authorized agent of the customer. Unless indicated to the contrary on the collection note it is deemed that the product has been collected and received in good condition and, where appropriate in accordance with the customer’s specifications.


The authorized collecting agent must sign the OCI document and produce a valid identity document when collecting the goods. Essops will not in any way be liable for damages that may occur after the products have been handed to the customer or person collecting on behalf of the customer or during the loading and conveyance thereof. It’s the customer’s responsibility to ensure that a suitable collection vehicle is utilized in order to accommodate the size of the product in an upright position and that it is loaded and secure to prevent damage.


The customer is also responsible for supplying the necessary consumables e.g. rope and blankets to stabilize the product during transportation


GENERAL


Unless any applicable law prescribes otherwise, any agreement made with Essops Home to buy a product shall be governed by the laws applicable to South Africa.


Essops makes every effort to ensure that the information we provide is correct. Errors & Omissions excepted (E&OE). However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed and signed off (We do not hold ourselves responsible for any incorrect orders placed).