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Frequently Asked Questions

Care & Maintenance FAQ

Furniture requires regular care and maintenance. We have put together these care tips so you can enjoy and take the best care of your furniture.

We strongly suggest treating your leather purchases with X Shield leather protection. If leather is soiled, it can be wiped with a soft, damp cloth using a lather of any mild white soap with lukewarm water

Maintenance Basics. Wipe down with a slightly damp or dry cloth to loosen and remove dirt and debris. Give the surface a deeper clean with material-appropriate cleaning products. Allow the furniture to dry completely before lounging in them again or covering them up.

Get to the stains quickly. As soon as a spill or stain occurs, get to cleaning it immediately. Waiting too long before treating a stain – even a matter of a few minutes – can cause the stain to set, making it harder to get out.

Delivery FAQ

Essops Home delivers furniture to customers on pre arranged / agreed dates, we how ever do dot have the exact delivery times, but we do confirm dates. The delivery crew notifies the customers on their route to deliver( an hour before reaching the customer's place)

Customers can opt for collecting their purchased goods, from any of the selected stores (there is a charge)Lead time from our Warehouse to the selected store is dependent on stock availability and store location. Please ask our store consultant to advise on lead time. The store will arrange and confirm the collection with the customer.

With every delivery, Essops Logistics offers free assembly of products bought from Essops.

Product assembly by the customer is not recommended. Should the customers opt to assemble products, kindly refer to assembly instructions included with the product. Essops does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.

Delivery Option Order Value Delivery Charge How Long It Takes (ETA)
Homeware Delivery Orders Over R10 000 **Free Up to 7-10 working days
Orders Under R10 000 R750
Furniture Delivery Orders Over R50 000 **Free Up to 7-10 working days
Orders Under R50 000 R950

The delivery has to be paid at the time of the purchase. The delivery will only be scheduled once the invoice is fully paid together with all logistic costs.


** Free deliveries only in Gauteng & Durban. Not Available Nationwide. For Online Purchases Only.


Payment FAQ

For purchases made in any Essops Home, we accept payment by:

  • Credit Cards / Debit Cards / Cheque Cards.
  • Instant EFT payment by i-Pay
  • Direct Bank Deposit or Electronic Funds Transfer (EFT)


Unfortunately not. Cash on delivery is not accepted all payment must be made in full and reflecting in our bank account prior to delivery/collection.

Yes, for lay-buys, we require a minimum of 10% deposit and up to 6 months to pay the balance. Products may only be delivered/collected once the total amount has been paid in full and is reflecting in our account. Terms & Conditions Apply.

We, unfortunately, do not offer credit directly, we however accept mobicred as a payment option.

Please see our payment terms for more info on how mobicred works.


Exchanges , Repairs & Returns FAQ

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.